Secure Purchases

South Pacific Underwear (SPU) uses Paypal, the worlds largest payment processor of online purchases. Paypal’s world famous security makes sure your purchases are safe and protected. With Paypal you can use any credit or debit card, even if you don’t have a Paypal account. By using Paypal as our payment processor you can rest assured that your information is secure! Your purchases will show up as RS ENTERPRIS on your card statement. All product sizes are in INCHES. 

Don’t have Paypal?

Don’t worry SPU accepts Visa and MasterCard credit or debit cards. We use Paypal as our payment processor for secure online purchases but you can use any credit or debit card with the Visa or MasterCard symbols. Click on Pay using your credit or debit card.

South Pacific Underwear

Free Shipping

We provide you with a wide selection of underwear with free drop shipping provided by vendors. Order processing may take up to 7 days (not including weekends & holidays) from your initial order in addition to shipping time. Shipping times are estimates provided by carriers. Contact us if we do not ship to your location. Free shipping may take a little longer (see estimate below), but hey, its not like you ordered a kidney. We also make every effort to offer you friendly and comprehensive customer service.

You will receive a tracking number & shipping confirmation sent to your email when your order ships. Single & sale orders may only have partial tracking & shipping confirmation  Estimated delivery can take up to 4-6 weeks. The estimated delivery is an average not a guarantee. Orders may be tracked once in your Country through your local postal service. Delays maybe caused by customs check points & holidays. Once an order has been picked it cannot be recalled from the carrier.

Current Estimated Delivery: 22-38 Days

 

Schedule. In the force-majeure circumstances, deliveries may be delayed. These circumstances include: flood, fire, earthquake and other natural phenomena, strike, national holidays, acts or actions of governmental bodies. South Pacific Underwear has no control over shipping operations, tracking information or schedules. Any tracking information is provided by the Carriers. We are not responsible for any accidents, delays or other issues that are the responsibility of the shipping service. February orders will not processed for shipping until after February 28, please take that in consideration when placing your order.

 

Promo Codes

South Pacific Underwear promo codes may expire without notice, so use them as soon as they are available. Website promotions can end at any time without notice. All promo codes must be used at time of check out. Promo codes are not valid on items in a bundle, on sale items, select premium items. Under $12 or any already discounted item.

img-promo-code-use

Mystery Box

You agree to accept whichever garment in your size is chosen randomly, there is no exchange or return.

Return Policy

Choose your size carefully. All sales are final. No Returns accepted.

Return Policy

Standard Return Policies are only applicable for garments purchased by you directly. Buyer pays return shipping. 

For health and sanitary reasons we cannot accept undergarments that have been worn. Returned packages must be unopened. Complimentary items do not qualify for exchange and must be returned with the original order.

Items purchased using promo codes or on sale items do not qualify for return or refund. All sales are final.

Vendors make every effort to ensure your order is correct before it is packed and sent to you. If your garments purchased turn out to be defective (physical damage and damages caused by incorrect usage excluded) you can return them within 10 days of original item’s delivery date for replacement or refund.  Returns are not accepted if you chose the wrong size or pick the wrong color. Returns are not accepted because of product origin of nation or vendor.

Remember to choose a  shipping method with tracking number to return your product. Any confirmation that cannot be fulfilled successfully due to customers’ responsibility will be refused.

If you are not satisfied with the garment purchased, you may return it for a refund within 10 days of delivery and you assume return shipping costs with tracking. Please make sure the undergarment you return is in the original sealed packaging, unworn and the merchandise is in the same condition as received and will not affect our secondary sale.